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Customer Service / FAQ

  • WHAT CREDIT CARDS DOES CLARE V. ACCEPT?

    Clare V. accepts Visa, MasterCard, and American Express.

  • HOW DO I TRACK MY ORDER?

    For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information.

  • WHAT ABOUT PARTIAL ORDERS?

    If you order several items, we ship in-stock items immediately, and ship outstanding items as soon as they are complete.

  • CAN I ORDER FROM CLARE V. BY TELEPHONE?

    We are happy to take your order by phone. Please call our Customer Care Monday – Friday from 9AM – 5PM PST at (213) 483-2247.

  • DOES CLARE V. CHARGE SALES TAX?

    Clare V. only charges sales tax on orders shipped within the state of California.

  • A SPECIAL NOTE TO THOSE ORDERING A GIFT…

    If you are ordering an item as a gift, please call us to check availability. Because all of our items are made to order, your order may not be available to ship immediately. We will do our best to prioritize your order to ensure your gift is sent on time. You can reach us Monday – Friday from 9AM - 6PM PST at (213) 483-2247 or by email at info@clarev.com.

  • GUARANTEE

    All Clare V. products are handmade in the United States. To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each item. These leathers will only improve with age and use.

     

    We proudly offer a guarantee that every Clare V. purchase, from Clare V. online, Clare V. stores, or one of our authorized retailers, meets our high standards of quality. This guarantee is a two-year repair policy for the structural function of our bags under normal wear and tear and any that may be the result of any manufacturing defects. Cosmetic issues are not covered under our repair policy.

    Please direct any inquiries about our repair policy or submit a repair request for your Clare V. bag to repairs@clarev.com.