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Customer Service / FAQ

  • TERMS & CONDITIONS OF USE?

    TERMS OF USE
    Welcome to the CLARE V. Website. Please review the following basic terms that govern your use of and purchase of products from our Website. Please note that your use of our Website constitutes your agreement to follow and be bound by those terms (the "Agreement").

    GENERAL
    We may from time to time change the terms that govern your use of our Website. Your use of our Website following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Website from time to time.

    SITE CONTENT
    The contents of our Website, and the Website as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our website) use by the users of our Website. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software.

    All user comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Clare V. on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, "Comments") shall be and remain Clare V. property.

     

  • PRIVACY POLICY

    Clare V. takes your privacy seriously. Clare V. will not sell, trade, or rent your information to anyone. Clare V. Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site.

    When you place an order at Clare V. Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it.

    Clare V. uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.

    Any materials sent to www.clarev.com will be considered confidential and will become the property of Clare V. Clare V. will send personally identifiable information about you to other companies or people when: We have your consent to share the information; We need to send the information to companies who work on behalf of Clare V. to provide a product or service to you (eg. Giving the shipping company your address for shipping a merchandise to you).

    We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send an email to remove@clarev.com. Please provide us with the exact email address you used to register or to order with us and we will make sure your name and address is removed from the list. When you visit CLAREV.com we do not collect your name, email or any other personal information until you register or place an order with us.

    After you place an order at Clare V. Online, we use your information to process your order. You will receive an email confirmation with UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.

  • SECURITY

    We would like you to have an enjoyable and secure shopping experience at Clare V. Online; therefore, protecting your credit card information is important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Clare V.

    To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.

  • TRANSACTIONS

    We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

  • PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING OUR PRIVACY & POLICY TERMS: (213) 483-2247