Customer Service / FAQ
All Clare V. products are handmade in the United States. To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each item. These leathers will only improve with age and use.
We proudly offer a guarantee that every Clare V. purchase, from Clare V. online, Clare V. stores, or one of our authorized retailers, meets our high standards of quality. This guarantee is a two-year repair policy for the structural function of our bags under normal wear and tear and anything that may be the result of any manufacturing defects. Cosmetic issues are not covered under our repair policy. Proof of purchase is required.
Please direct any inquiries about our repair policy or to submit a repair request for your Clare V. bag to firstname.lastname@example.org.
CLEANING/CARING FOR YOUR CLARE V. BAG
Our best recommendation for cleaning your Clare V. leather good is to take it to a trusted shoemaker or cleaners specializing in leather. Avoid exposing your bag to water and moisture.
ABOUT LEOPARD and OTHER HAIR-ON LEATHERS
Our Hair-On bags are made with real calf hair. Like any item made with natural hair, it is delicate and can be susceptible to subtle damage or thinning over time caused by friction during use. This is not a defect in the leather or production of the bag. Please handle with care.
ABOUT NATURAL, UNDYED LEATHER
Natural undyed leather is a “naked” leather, which is untreated. Its natural beauty and texture darken and change over time as the leather is exposed to sunlight and handling. Marks on the leather are part of the “naked” leather and will fade over time as the leather darkens and ages.
ABOUT NUBUCK LEATHER
The beauty of nubuck comes from its natural and naked finish. Therefore, it can be susceptible to water damage, staining and color transfer. You may treat nubuck with a protectant to minimize these natural reactions.
ABOUT SILVER MIRROR LEATHER
The leather used for our Silver Mirror bags has a delicate surface and can sometimes be sensitive to creasing and scratching. During manufacturing, creasing is inevitable and is not a defect in the leather. The distressed beauty will only improve with age and use.
LINING BAGS/REPAIR LINING
We will add lining to some Clare V. bags for a flat fee of $50. To inquire about this service, please contact email@example.com or contact Customer Care Monday-Friday 9AM-6PM at 213-483-2247.
SHORTENING OF STRAPS/CUSTOM STRAP LENGTHS
We are unable to shorten straps or make straps in custom lengths. If you find your strap is too long, we suggest taking it to a trusted shoemaker to have it shortened.