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Customer Service / FAQ


    Clare V. wants you to be completely satisfied with your order, so if something is not right, please let us know. We do not offer refunds but if you are not completely satisfied with your purchase, we will gladly exchange or provide store credit for your return within 14 days from the date your item is delivered. ALL returned merchandise must be unworn, unused and in original condition.

    All sale, monogrammed, and personalized items are FINAL SALE.

    Clare V. has the right to refuse returns not meeting these requirements.

  • How do I exchange or return an item for store credit?

    Please contact with your order number along with a brief reason for your exchange for a Return Authorization # or for any other exchange inquiries - only orders with Return Authorization #'s will be accepted.

    Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as Clare V. is not responsible for any returned packages not received. Please send your items to:

    CLARE V.
    Webstore Returns
    3249 Casitas Avenue #210A
    Los Angeles, CA 90039

    Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, Return Authorization # and the items you are exchanging for.

  • Returns or Exchanges to Clare V. Stores

    At this time we are unable to process exchanges or issue store credit for merchandise purchased online at our Clare V. retail locations. As a courtesy, our stores are happy to send your items for exchange to our studio if it falls within our policy and is accompanied by the original packing slip and return form.

  • Order Cancellations

    You may cancel your order anytime before your order has shipped. Once your order has been processed and shipped, you will receive your tracking number via email and at that time we will be unable to cancel your order and the Return Policy will apply.

    Though we always make our best effort to ensure all items available online are in stock, Clare V. may cancel orders in the event of the unavailability of an item.

  • Damaged/Defective/Mis-Shipped Items

    If you receive a damaged/defective or mis-shipped item, you must notify us by email at or by phone at (213) 483-2247 within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.