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Customer Service / FAQ

  • ONLINE RETURN POLICY

    Clare V. wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact info@clarev.com and we will do our best to assist you. 

    You can return online purchases by mail or by dropping off the return in a Clare V. store to be shipped to our Web Department for processing. Please allow 10-14 days for return processing, from the date of receipt.

    Holiday Return Policy - We have expanded our online return policy to better accommodate your holiday gift shopping. For online purchases made November 24 – December 24, 2016 we will gladly offer exchange, refund or store credit for return shipments postmarked January 9, 2017. Gift orders are eligible for exchange or store credit only. Does not apply to purchases made in store.

    ALL returned merchandise must be unworn, unused and in original condition.

    Sale, monogrammed, and personalized items are FINAL SALE.

    Clare V. has the right to refuse returns that do not meet these requirements.

  • How do I exchange or return an item?

    Please contact info@clarev.com with your order number and a brief reason for exchange or return to receive a Return Authorization #. Only orders with Return Authorization #'s will be accepted.

    Please complete the return form included in your order & ship the package back to us at the below address. Customers are responsible for the return shipping charge. Please ensure the item(s) shipped through a traceable and/or insurable method. Clare V. is not responsible for lost returned packages.

    CLARE V.
    Webstore Returns
    3249 Casitas Avenue #210A
    Los Angeles, CA 90039
  • Returns or Exchanges to Clare V. Stores

    At this time we are unable to process exchanges or issue store credit for merchandise purchased online within our Clare V. retail locations. As a courtesy, return packages can be dropped off at one of our store locations for delivery to the Web Department.

  • Order Cancellations

    You may cancel your order anytime before it has shipped. Once your order has been processed and shipped, you will receive tracking information via email. Once the order is shipped, the Return Policy will apply.

    Though we always make our best effort to ensure all items available online are in stock, Clare V. may cancel orders in the event of the unavailability of an item.

  • Damaged/Defective/Mis-Shipped Items

    If you receive a damaged/defective or mis-shipped item, simply notify us by email info@clarev.com or by phone (213) 483-2247 within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.