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We are seeking a seasonal Ecommerce Customer Service Representative to assist in providing best in class Customer Service to Clare V. Online Customers as well as supporting web order processing throughout the holiday season. This position runs from November through December, full time, and reports to the Director of Retail & Ecommerce. 

Key Responsibilities
Customer Service & Order Processing

  • Manage all Clare V. customer service email accounts, providing best in class customer service through phone calls and email
  • Make customers the #1 priority; resolve inquiries/issues promptly and with a high degree of satisfaction
  • Review orders daily to address issues, perform fraud check verification & make customer edits; partner with Warehouse team to initiate fulfillment processing
  • Assist customers with order placement, changes, cancellations (Shopify)
  • Review, communicate approvals, and facilitate returns/exchanges from customers
  • Assist with order gift wrapping & shipping when needed
  • Strong sense of product knowledge and able to suggestively sell
  • Assist warehouse with web order fulfillment during high volume time periods
  • Maintain an effective clientele list and wait list

    General

    • Effective & empathetic in identifying customer needs
    • Proactive & seeks creative solutions to challenges
    • Prioritizes workload to maximize efficiency
    • Organized & detail oriented
    • Understanding of surrounding retail environment

    Qualifications

    • Minimum 2+ years in a retail customer service or related role
    • Self-motivated with a strong work ethic & excellent time management skills
    • Excellent written & verbal communication skills
    • Strong resolution and decision-making skills
    • Proficient in Microsoft Office; excel & email management skills required
    • Experienced with UPS shipping, both domestic and international preferred
    • Familiarity with warehouse receiving and fulfillment
    • Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product

    To apply, please submit resume to jobs@clarev.com

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