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Ecommerce Manager—CVHQ, Los Angeles, CA

General Overview

The Ecommerce Manager will oversee all aspects of daily operations for our website as well as ongoing site improvements on our roadmap. You geek out over the newest trends in Ecommerce, love problem solving, data and analytics, and have a knack for project management. This person will play a critical role in scaling the Ecommerce business and will report to the VP of Retail & Ecommerce.

The ideal candidate will have experience with Ecommerce analytics, researching, proposing and managing implementation for site enhancements, as well as working with developers. The position requires the ability to multi-task, juggle various projects at once and have excellent time management skills. This role has the option of working a flexible mix of in-office & remote; candidates must be based in Los Angeles.

Responsibilities
  • Leads the Clare V. Ecommerce experience, including site improvements roadmap creation & prioritization, site merchandising & operations, customer service, performance metrics and reporting.
  • Manages a team of four direct reports (three internal team members and one external agency)
  • Owns the site experience roadmap to drive short and long-term improvements in partnership with UX Designer and external development agency
  • Researches new Ecommerce software and vendors; Manages selection, approval, implementation & testing for all site experience roadmap initiatives
  • Represent Ecommerce in any special projects across the company as needed
  • Manage third-party partners and technologies that power our site
  • Ensure the website is ADA & CCPA compliant and implements processes to ensure proper compliance management in-house
  • Optimizes Ecommerce workflow & ongoing operations in support of overall business growth
  • Partners with cross functional teams on special projects, such as a Loyalty program (with Marketing)
  • Oversees site merchandising strategy to ensure all shopping pathways are optimized ongoing
  • Oversees all website content updates including promos, content refreshes and new product set-up
  • Oversees customer service team and partners closely with retail team to ensure a seamless customer experience across all retail channels
  • Partners with Marketing team on content calendar and provides input & recommendations as needed
  • Leads site experience analysis (including site merchandising, performance of key site features and funnel KPIs) to understand behavior online, improve engagement and increase KPI performance
  • Build strong cross functional relationships across Stores, eCommerce, Planning, Marketing & Design
  • Foster a growth mindset across the team, providing a coaching and development as needed
  • Leverages customer insight and constantly monitors the competitive landscape and market conditions to identify opportunities, issues, and risks in order to recommend strategies and tactics to improve overall online business

Qualifications
  • 7+ years experience in a hands-on eCommerce role in a retail environment
  • Strong people management skills - Feedback, coaching & performance reviews; Experience scaling teams a plus
  • Experience with Ecommerce technologies including platforms, payments, inventory management, and integrations to supporting systems
  • Previous experience with site merchandising, A/B testing and conversion rate optimization tactics
  • Experience in managing Customer Service a plus
  • Ability to make high level strategic proposals and also perform individual work and in-depth analysis
  • Collaborates effectively with cross-functional teams and business partners
  • Motivated and strategic, but also able to be analytical and detail-oriented
  • Strong decision-making and prioritization skills; Thrives in a fast-paced environment
  • Strong leadership skills and ability to influence change

    All qualified applicants should submit their resume and cover letter to jobs@clarev.com with the job title in the subject line.

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