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General Overview

The Key Holder is a key employee in maintaining good customer service. A Key Holder is responsible for serving customers and accurately recording all sales, as well as assisting with merchandising responsibilities, such as stocking, pricing and keeping the store neat, clean and organized. The Key Holder supports the operation of a profitable business through successful floor supervision and is capable of opening and closing shop responsibilities. The Key Holder reports to the Store Manager. 

Specific Duties / Responsibilities: 

  • Ability to clientele and understand the customers needs
  • Be able to drive business through reacting to customers' needs and wants
  • Always acts in the best interest of the customer
  • Maintains an effective clientele list and wait list
  • Strong sense of product knowledge and able to suggestively sell


  • Ability to think creatively in business and seek sales opportunities
  • Ability to effectively communicate with store manage
  • Provides constructive feedback to the shop management
  • Responds well to feedback to the shop management 
  • Responds well to feedback from management and follows directives
  • Understands surrounding community and suggest ideas
  • Able to identify a problem and properly report it
  • Arrives on time and is floor ready
  • Participates in store meetings and management meetings
  • Assist in researching of brands to contribute product knowledge
  • Assists in tagging new merchandise
  • Restocking what has been sold 
  • Professional phone presence when calling clients
  • Maintains a visually enticing store that is neat, clean, and organized
  • Responds promptly to emails from management
  • Able to receive and process vendor orders and fax in paperwork
  • Able to handle transfers and return to vendors
  • Handles in store RTV's, damages, etc. when necessary
  • Able to open and close a store
  • Handles weekly bank deposits when in store alone


  • Understanding of surrounding retail competition
  • Abides by Clare V. policies and procedures
  • Prioritize workload to maximize efficiency and minimize the impact on customer experience
  • Seek creative solutions to challenges
  • Maintains a healthy work environment

Qualifications / Skills: 

  • High School diploma or equivalent combination of education and sufficient work experience
  • 2+ years retail experience
  • Strong verbal and written skills
  • Ability to communicate effectively
  • Strong eye for fashion 
  • Ability to perform effective selling techniques to achieve sale and repeat business
  • Basic computer skills
  • Physical requirements: lift/carry/move 40 lbs. minimum including fixtures and product
  • Ability to work a flexible schedule including holidays, overnights, weekends
  • Ability to open and close a store
  • Able to travel to other stores within market/region

All qualified applicants should submit their resume and cover letter to