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Personalize your Clare V. with MONOGRAMMING
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General Overview
The manager operates a profitable and service minded shop through the successful development of a team that can consistently deliver results. Responsible for all aspects of managing a single store including; managing store associates and overseeing store operations to achieve sales, service, customer satisfaction and profitability goals. Work closely with the Director of Retail and Merchandising to ensure the right products are selected to bring into the store. Responsible for budget; including labor cost and overall expenses. All key holders will be taught the skill of monogramming and will monogram Clare V. merchandise in store as needed. The Store Manager reports to the Director of Retail.

Specific Duties / Responsibilities:
Customer Service

  • Demonstrates extraordinary service by leading by example on the sales floor
  • Ability to clientele and understand the customers needs
  • Be able to drive business through reacting to customers’ needs and wants
  • Always acts in the best interest of the customer
  • Maintains an effective clientele list and wait list

Development

  • Able to identify talent and develop a well rounded staff
  • Effectively manage, motivate and monitor a sales team on selling skills
  • Can self assess and make adjustments when needed
  • Receptive to performance feedback
  • Trains new sales team members and holds the sales team accountable to the Clare V standard

Produce

  • Able to demonstrate shop ownership
  • Develops and executes strategies to drive business and comp LY sales
  • Operates business profitably and minimize potential for loss.
  • Effectively implements policies and procedures and manages daily operations to maximize payroll efficiency
  • Maintains a receiving
  • Successfully completes spot checks and cycle counts
  • Transfers out merchandise and properly damages out merchandise
  • Order weekly store supplies
  • Maintains a visually enticing store that is neat, clean, and organized
  • Eagerness to learn the skill of monogramming and take monogram orders in store

Communication

  • Engages the store team in a manner that is respectful and professional 
  • Provides product knowledge and vendor information on new arrivals to the retail team
  • Provides constructive feedback to the sales staff
  • Responds well to feedback from management and follows directives
  • Keeps the team informed of store goals and overall store performance in morning meetings
  • Works closely with the staff to troubleshoot customer issues and implement one on one meetings
  • Notifies Director of Retail of staff concerns and ability to present a proper and timely solution

Decision Making

  • Seeks creative solutions to challenges
  • Alert to general costs: lowering, savings and efficiency
  • Troubleshoots store problems
  • Understanding of surrounding retail competition
  • Ability to think creatively in business to seek sales opportunities
  • Adapts management style as necessary
  • Prioritizes effectively
  • Fairly delegates responsibilities to the sales staff
  • Takes smart risks

Promoting Teamwork

  • Ensures a positive work environment through recognition and motivation 
  • Resolves personnel concerns fairly and in a timely fashion
  • Supports new initiatives
  • Interfaces with all levels of management and associates in a manner that promotes learning and respect

Buying

  • Suggesting the right products; finding new and reviewing the old and reacting to changes in customer demand.
  • Ensuring products are reordered in a timely manner and delivered on time.
  • Interpreting reports and predicting future sales
  • Budgeting
  • Maintaining relationships with existing vendors
  • Gathering feedback from customers

Weekly

  • Arrives on time and is floor ready
  • Oversees sales staff in researching of brand to contribute product knowledge during daily staff meetings
  • Comply with in store/product cycle counts on a timely and accurate basis
  • Restocking what has been sold
  • Professional phone presence when calling clients
  • Maintains a visually enticing store that is neat, clean, and organized
  • Responds promptly to emails
  • Receive and process merchandise
  • Handles transfers and return of merchandise to other vendors
  • Handles in store mark downs and promos
  • Able to open and close a store
  • Handles weekly bank deposits and oversees petty cash log and deposit log
  • Ability to work on Saturdays

 

Qualifications / Skills:

  • BS/BA degree or equivalent combination of education and sufficient work experience
  • 2+ years retail management experience and at least 1 year in “Luxury Retail” and/or “High End” service.
  • Strong verbal and written skills
  • Ability to communicate effectively in order to relay product knowledge and services
  • A visual merchandising eye for current trends, color, inspiration and creativity
  • Ability to perform effective selling techniques to achieve sale and repeat business
  • Basic computer skills
  • Effective management skills
  • Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product
  • Ability to work a flexible schedule including blackout periods of holidays, inventory, and especially weekends (must work Saturdays)
  • Ability to actively supervise the sales floor
  • Ability to open and close a store

 

All qualified applicants should submit their resume and cover letter to jobs@clarev.com