Customer Service / FAQ
INTERNATIONAL SHIPPING POLICIES?
Clare V. ships worldwide! Please email email@example.com with any overseas shipping questions/concerns. International customers are responsible for all customs duties and fees. International shipments are sent via FedEx or UPS and total freight charges will be determined at checkout. Please note that for security purposes we do not ship to freight forwarding addresses. International orders are all FINAL SALE.
WHEN WILL I RECEIVE MY ORDER?
All of our items are made by hand in Los Angeles and, in some cases, are made to order. On average, your order should ship within 2-3 business days. Adding monogram will add an additional 2-3 business days to the processing time.
DO YOU OFFER EXPEDITED SHIPPING OPTIONS?
Expedited shipping options are available online for the lower 48 states only. Orders placed by 12PM PST will be shipped same day via the selected method. All orders placed after 12PM PST for 2nd Day or Overnight shipping will ship the following business day via the selected method. Please note, our shipping carriers typically deliver Monday-Friday only so please consider this when selecting expedited options. For example, an order placed by 12PM PST on Thursday for 2-Day shipping will arrive the following Monday - not Saturday; an order placed by 12PM PST on Friday for Overnight Shipping will arrive the following Monday. To inquire about Saturday delivery options, please contact us before placing your order.
Note that adding monogram to your order will add an additional week for processing time. Your item will ship via the select method once it has been monogrammed which takes 2-3 business days. We offer expedited monogram options for an additional fee should you need that service rushed as well. For any inquiries regarding this, contact Customer Care Monday-Friday 9AM-6PM at (213) 483-2247 or at firstname.lastname@example.org.
For expedited shipping options for Alaska, Hawaii and all international orders, please contact us at email@example.com for available options.
Clare V. products are shipped by UPS, FedEx or USPS. Shipping charges to your location will be calculated at checkout.