Personalize your Clare V. with MONOGRAMMING
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Customer Service / FAQ

 

  • International Shipping Policies

    Clare V. ships worldwide! Our only exclusions are Russia and Brazil due to customs regulations. International shipments are sent via UPS and shipping charges, duties & taxes will be determined at checkout. Customers have the choice to pay duties & taxes either in advance (during checkout) or upon delivery of the package. 

    International orders are all FINAL SALE. Please email info@clarev.com with any overseas shipping questions/concerns. 

    Please note: For security reasons we do not ship to freight forwarding addresses.

     

  • Domestic Shipping 

    Clare V. products are shipped by UPS for Domestic ground shipping within the US. Orders shipping to a PO Box or APO address will ship via USPS. Shipping is a flat rate of $15 for orders under $150. We offer free ground shipping on domestic orders over $150.

    Please note: For US orders shipping to Puerto Rico or the US Virgin Islands, packages will ship via an International Shipping method. These orders do not qualify for free shipping over $150.

     

  • When will I receive my order?

    On average, orders ship within 3-4 business days. Adding monogramming will add an additional 6 business days to the processing time. Orders placed with expedited shipping are prioritized and shipped on the same business day if ordered by Noon PST. 

     

  • Do you offer expedited shipping options?

    Expedited shipping options are available online for the lower 48 states only. Orders placed by 12PM PST will be shipped same day via the selected method. All orders placed after 12PM PST for expedited shipping will ship the following business day via the selected method. Please note, our shipping carriers deliver Monday-Friday only so please consider this when selecting expedited options. For example, an order placed by 12PM PST on Thursday for 2-Day shipping will arrive the following Monday; an order placed by 12PM PST on Friday for Overnight Shipping will arrive the following Monday. To inquire about Saturday delivery options, please contact us before placing your order.

    Note that adding monogram to your order will add an additional 6 days for processing time. Your item will ship via the selected method once it has been monogrammed. For questions regarding expedited shipping, contact Customer Care Monday-Friday 9AM-6PM PST at (213) 483-2247 or info@clarev.com.

    For expedited shipping options to Alaska, Hawaii and all international orders, please contact us at info@clarev.com for available options.

 

 

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