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Customer Service / FAQ

Shipping

US Shipping Map

 

Domestic Shipping

  • Please note that we are taking the recommended measures to increase social distancing at our headquarters.
  • All scheduled orders may take up to 5-7 business days to fulfill. 
  • Orders shipped with Ground Shipping will arrive within 3 business days of their first scan with UPS to the states in Green on the above map & within 5 business days to the states in Blue.
  • Clare V. products are shipped by UPS for Domestic ground shipping within the US.
  • Orders shipping to a PO Box or APO address will ship via USPS.
  • Please note that adding Hand Painted or Embroidered Monogramming to your order will add up to 2 weeks in processing time & up to 5 business days for Gold Foil Monograms. Your item will ship via the selected method once it has been monogrammed.
  • Free ground shipping for all domestic orders over $100
  • $5 flat rate shipping on domestic orders $0-$99.99
  • Please note: For US orders shipping to Puerto Rico or the US Virgin Islands, packages will ship via USPS.

Shipping on Gold Foil, Hand Painted & Embroidered Monogram Orders

  • Gold Foil Monogramming may take up to 5 business days to complete.
  • Hand Painted or Embroidered monograms may take up to 2 weeks to complete. Hand Painted & Embroidered Monogram Orders placed with Expedited Shipping are unable to be prioritized at this time.

International Shipping

  • All orders will take 1-2 weeks to fulfill. 
  • Clare V. ships worldwide excluding Russia & Brazil due to customs regulations.
  • International shipments are sent via UPS; shipping charges, duties & taxes will be determined at checkout. 
  • Customers have the choice to pay duties & taxes either in advance (during checkout) or upon delivery of the package. 
  • International orders are all FINAL SALE.
  • Please email info@clarev.com with any overseas shipping questions/concerns. 
  • Please note: We do not ship to freight forwarding addresses.

Expedited Shipping

  • Expedited shipping options are available online for the lower 48 states only.
  • Orders placed by 12pm PST will be shipped the same business day via the selected expedited method.
  • All orders placed after 12pm PST for expedited shipping will ship the following business day via the selected method.
  • All orders placed on Saturday & Sunday will ship the following Monday.
  • Please note, our shipping carriers deliver Monday-Friday only so please consider this when selecting expedited options. For example, an order shipping on Thursday via 2-Day shipping will arrive the following Monday; an order shipping Friday via Overnight Shipping will arrive the following Monday.
  • For inquiries about Saturday delivery options, please contact us at info@clarev.com before placing your order.
  • All orders shipped to Hawaii & Alaska are automatically expedited.
  • For inquiries about expediting international orders, please contact us at info@clarev.com for available options.

Returns

To submit your return online CLICK HERE.

Return Policy

Items can be returned within 30 days from receipt for refund or store credit. 

SALE, PERSONALIZED ITEMS, FRAGRANCE & INTERNATIONAL ORDERS ARE FINAL SALE.

To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. Clare V. has the right to refuse returns that do not meet these requirements. 

Items may be returned by mail or to a Clare V. store (see details below on returning in one of our stores). Returns may take up to 3-5 business days to process starting from the date our warehouse receives the order.

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through analysis, we may restrict or refuse future transactions from such customers at Clare V. stores or ClareV.com. 

Please note: For items that were purchased in a Clare V. store or via phone order with a Clare V. associate—Please reach out to the store or email info@clarev.com to request a return label.

1) You will receive instructions & a pre-paid shipping label via email. (Shipping fees are deducted from the final refund amount, except store credit, which is free.)

2) Print the shipping label.

3) Drop off your return at any UPS drop off location.

4) We will notify you via email once your return has been processed.

To Return at a Clare V. Store

Returns can be brought to any Clare V. store for refund, exchange or store credit. At this time, Clare V. stores are unable to issue refunds for orders paid via Paypal, ApplePay, or Amazonpay. For orders using these payment methods, stores can offer exchange, store credit or ship the return back to CV headquarters to issue a refund on original form of payment.

Gift Returns (U.S Orders Only)

Gifts are eligible for store credit, if returned within the eligible time frame. Please email info@clarev.com to request a return label.

How do refunds work on Shop Pay Installments? What about partial refunds?

Affirm will refund payment to you, based on the total amount paid to date.

Price Adjustments

Requests for price adjustments will be honored up to 7 days from original purchase date, if the merchandise was purchased at full price and is marked down on ClareV.com or in one of our stores. The merchandise must be in stock and proof of purchase is required. Email info@clarev.com to request a price adjustment.

Price Matching

We are unable to price match discounts offered by other retailers that carry our products.  Any discounts offered on our products are at the retailer's discretion and only available through their site.

Order Cancellations

Orders may be cancelled within one hour of placing it. If an order has already been processed, any cancellation or adjustment requests will follow our return policy & procedure noted above.

Though we always make our best effort to ensure all items available online are in stock, Clare V. may cancel orders in the event of the unavailability of an item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Credits to original form of payment can take up to three business days to appear in your bank account, depending on bank processing times. If you still haven’t received your refund, please email info@clarev.com.

Defective & Mis-Shipped Items

While we inspect every order before shipping & strive to provide only the best in quality, we recognize that sometimes errors occur. We offer replacements at no shipping cost for defective or mis-shipped items. Simply notify us by email at info@clarev.com or by phone 866-745-2241 within 3 days of receiving the product. This will ensure we can promptly address your concerns.

Returns not following this policy will only be accepted at our discretion.

Repairs & Product Care

 

GUARANTEE

The majority of Clare V. products are handmade in the United States. To reduce waste, all parts of the hide are used in crafting our bags and so there may be slight color and grain variations, which are characteristic of the natural leather and individual to each item. These leathers will only improve with age and use.

We proudly offer a guarantee that every Clare V. purchase, from Clare V. online, Clare V. stores, or one of our authorized retailers, meets our high standards of quality. This guarantee is a two-year repair policy for the structural function of our bags under normal wear and tear and anything that may be the result of any manufacturing defects. All jewelry made by us has a one-year warranty against manufacturer defects. Cosmetic issues are not covered under our repair policy. Apparel and sample sale purchases are not covered under our repair policy. Proof of purchase is required. 

Please direct any inquiries about our repair policy or to submit a repair request for your Clare V. bag to info@clarev.com. Request must include images of the perceived damage as well as proof of purchase (i.e. order number).

CLEANING/CARING FOR YOUR CLARE V. BAG

Our best recommendation for cleaning your Clare V. leather good is to take it to a trusted shoemaker or cleaners specializing in leather. Avoid exposing your bag to water and moisture.

ABOUT LEOPARD AND OTHER HAIR-ON LEATHERS

Our Hair-On bags are made with real calf hair. Like any item made with natural hair, it is delicate and can be susceptible to subtle damage or thinning over time caused by friction during use. This is not a defect in the leather or production of the bag, therefore these are not covered by our 2 year repair warranty. We recommend that you do not wear your bag with the hair turned towards your body where friction is more likely to occur. Please handle with care.

ABOUT NATURAL, UNDYED LEATHER

Natural undyed leather is a “naked” leather, which is untreated. Its natural beauty and texture darken and change over time as the leather is exposed to sunlight and handling. Marks on the leather are part of the “naked” leather and will fade over time as the leather darkens and ages.

ABOUT NUBUCK LEATHER

The beauty of nubuck comes from its natural and naked finish. Therefore, it can be susceptible to water damage, staining and color transfer. You may treat nubuck with a protectant to minimize these natural reactions.

SHORTENING OF STRAPS/CUSTOM STRAP LENGTHS

We are unable to shorten straps or make straps in custom lengths. If you find your strap is too long, we suggest taking it to a trusted shoemaker to have it shortened.

Sizing Info

APPAREL SIZE INFORMATION (measurements in inches)

Baseball Tee


XS S M L XL XXL
NECK WIDTH 6 3/4 7 7 1/4 7 1/2 7 3/4 8
SLEEVE LENGTH 18 5/8 19 19 3/8 19 3/4 20 1/8 20 1/2
CHEST WIDTH 17 1/4 18 1/4 19 1/4 20 1/4 21 3/4 23 1/4
HEM 18 14 19 1/4 20 1/4 21 1/4 22 3/4 24 1/4
FULL LENGTH 25 25 1/2 26 26 1/2 27 1/4 28

 

Ça Suffit Tee


XS S M L XL XXL
CHEST WIDTH 16 1/2
18 20 22 24 28
FULL LENGTH 27
28
29
30 31 32

 

Camp Fit Tee

XS S M L
NECK WIDTH 6 6 1/2 6 1/2 7
SLEEVE LENGTH 9 9 1/2 9 1/2 1 1/2
CHEST WIDTH 16 1/2 17 1/2 18 1/2 19 1/2
WAIST LINE 17 18 1/2 19 1/2 20
FULL LENGTH 21 1/2 22 22 1/2 23

 

Channel Quilted Sweatshirt


XS S M L XL XXL
CHEST 19 20 21 22 23 1/2 25
NECK OPENING 6 1/4 6 1/2 6 3/4 7 7 1/4 7 1/2
BODY LENGTH 23 23 1/2 24 24 1/2 25 1/4 26
HEM
14 15 16 17 28 1/2 20
SLEEVE LENGTH 23 1/4 23 3/4 24 1/4 24 3/4 25 25 1/4

 

Classic Sweater


XS S M L XL XXL
NECK WIDTH 6 3/8 6 5/8 6 7/8 7 1/8 7 3/8 7 5/8
SLEEVE LENGTH 21 1/4 21 3/4 22 1/4 22 3/4 23 23 1/4
CHEST WIDTH 19 20 21 22 23 1/2 25
HEM 14 3/4 15 3/4 16 3/4 17 3/4 19 1/4 20 3/4
FULL LENGTH 22 1/4 22 3/4 23 1/4 23 3/4 24 1/2 25 1/4

 

Classic Sweater in Fraise


XS S M L XL XXL
NECK WIDTH 6 3/8 6 5/8 6 7/8 7 1/8 7 3/8 7 5/8
SLEEVE LENGTH 21 1/2 22 22 1/2 23 1/4 23 1/2 23 1/4"
CHEST WIDTH 18 1/2 19 1/2 20 1/2 21 1/2 23 24 1/2
HEM 13 1/4 14 1/4 15 1/4 16 1/4 17 3/4 19 1/4
FULL LENGTH 21 1/2 22 22 1/2 23 23 3/4 24 1/2

Classic Tee


XS S M L XL XXL
NECK WIDTH 7 7 1/4 7 1/2 7 3/4 8 8 1/4
SLEEVE LENGTH 5 5 1/4 5 1/2 5 3/4 6 6 1/4
CHEST WIDTH 17 7/8 18 7/8 19 7/8 20 7/8 22 3/8 23 7/8
HEM 17 1/2 18 1/2 19 1/2 20 1/2 22 23 1/2
FULL LENGTH 21 3/8 21 7/8 22 3/8 22 7/8 23 5/8 24 3/8

 

Drop Shoulder Sweater


XS S M L XL XXL
NECK WIDTH 7 1/2 7 3/4 8 8 1/4 8 1/2 8 3/4
SLEEVE LENGTH 17 3/4 18 18 1/4 18 1/2 18 3/4 19
CHEST WIDTH 21 1/2 22 1/2 23 1/2 24 1/4 26 27 1/2
HEM 14 15 16 17 18 1/2 20
FULL LENGTH 21 1/2 22 22 1/2 23 23 3/4 24 1/2

 

Drop Shoulder Sweatshirt


XS S M L XL XXL
NECK WIDTH 6 1/2 6 3/4 7 71/4 7 1/2 7 3/4
SLEEVE LENGTH 17 17 1/4 17 1/2 173/4 18 18 1/4
CHEST WIDTH 20 21 22 23 24 1/2 26
HEM 14 1/2 15 1/2 16 1/2 17 1/2 19 20 1/2
FULL LENGTH 21 21 1/2 22 22 1/2 23 1/4 24

Everybody  Tee


XS S M L XL XXL
CHEST WIDTH 16 1/2
18 20 22 24 28
FULL LENGTH 27
28
29
30 31 32

Florence Vest


XS/S M/L XL/XXL
CHEST WIDTH 37 40 45 1/2
HEM 38 41 46 1/2
FULL LENGTH 23 24 25
NECK WIDTH 7 7 1/2 8

 

Heavy Tee


XS S M L XL XXL
NECK WIDTH 1/2 6 3/4 7 7 1/4 1/2 7 3/4
SLEEVE LENGTH 6 3/4 7 7 1/4 1/2 7 3/4 8
CHEST WIDTH 18 19 20 21 22 1/2 24
HEM 18 19 20 21 22 1/2 24
FULL LENGTH 23 1/2 24 24 1/2 25 25 3/4 26 1/2

 

Hoodie


XS S M L XL XXL
CHEST 19 3/4 20 3/4 21 3/4 22 3/4 24 25 1/4
SHOULDER WIDTH 16 3/4 17 3/4 18 3/4 19 3/4 20 3/4 21 3/4
NECK OPENING 8 3/4 9 9 1/4 9 1/2 9 3/4 10
BODY LENGTH 24 24 1/2 25 25 1/2 26 1/4 27
HEM 15 1/2 16 1/2 17 1/2 18 1/2 19 3/4 21
SLEEVE LENGTH 22 1/2 23 23 1/2 24 24 1/2 25

 

Jacques Jacket


XS/S M/L XL/XXL
TOTAL LENGTH 28 1/4 29 1/4 30 1/4
CHEST 50 53 58 1/2
SWEEP 49 52 57 1/2
SLEEVE LENGTH 20 1/4 21 21 3/4
NECK OPENING 7 1/2 8 8 1/2

 

Le Petit Puff


XS/S M/L XL/XXL
SLEEVE LENGTH 17 1/2 18 18 1/2
CHEST WIDTH 21 1/2 23 25 3/4
HEM 23 1/2 25 27 3/4
FULL LENGTH 21 1/2 22 1/2 23 1/2

 

Le Puff


XS/S M/L XL/XXL
TOTAL LENGTH 36"
37" 38"
CHEST 43" 46" 51 1/2"
SWEEP 57" 60" 65 1/2"
SLEEVE LENGTH 17 1/2" 18" 18 1/2"
NECK OPENING 6 1/2" 7" 7 1/2"

Lilou Jacket


XS S M L XL XXL
CHEST WIDTH 17 1/2 18 1/2 19 1/2 20 1/2 22 23 1/2
HEM 17 1/2 18 1/2 19 1/2 20 1/2 22 23 1/2
LENGTH 19 1/2 20 20 1/2 21 21 3/4 22 1/2
SLEEVE LENGTH 22 1/4 22 5/8 23 23 3/8 23 7/8 24 3/8

 

Martine Dress


XS S M L XL XXL
NECK WIDTH 5 1/4 5 1/2 5 3/4 6 6 1/4 6 1/2
SLEEVE LENGTH 9 1/8 9 1/2 9 7/8 10 1/4 10 3/4 11 1/4
CHEST WIDTH 18 1/2 19 1/2 20 1/2 21 1/2 23 24 1/2
HEM 35 36 37 38 39 1/2 41
FULL LENGTH 45 1/4 46 46 3/4 47 1/2 48 1/2 49 1/2

 

Original Tee


XS S M L XL XXL
NECK WIDTH 1/2 1/2 7 3/4 8 8 1/4 1/2
SLEEVE LENGTH 7 3/4 8 81/4 1/2 8 3/4 9
CHEST WIDTH 20 21 22 23 24 25
HEM 20 21 22 23 24 25
FULL LENGTH 26 1/2 27 27 1/2 28 28 1/2 29

 

Oversized Sweatshirt


XS S M L XL XXL
CHEST 23 24 25 26 27 1/2 29
NECK OPENING 6 3/4 7 7 1/4 7 1/2 7 3/4 8
BODY LENGTH 25 25 1/2 26 26 1/2 27 1/4 28
HEM
14 15 16 17 18 1/2 20
SLEEVE LENGTH 21 3/4 22 22 1/4 22 1/2 22 3/4 23

 

Petit Ruffle Sweatshirt


XS S M L XL XXL
LENGTH 23 1/4 23 3/4 24 1/4 24 3/4 25 1/2 26 1/4
CHEST 20 1/4 21 1/4 22 1/4 23 1/4 24 3/4 26 1/4
SLEEVE 23 23 1/2 24 24 1/2 24 3/4 25
HEM 15 16 17 18 19 1/2 21

Puff Sleeve Sweatshirt


XS S M L XL XXL
CHEST 19 1/4 20 1/4 21 1/4 22 1/4 23 1/4 24 1/2
SHOULDER WIDTH 10 10 1/2 11 11 1/2 12 12 1/2
NECK OPENING 7 7 1/4 7 1/2 7 3/4 8 8 1/4
BODY LENGTH 21 21 1/2 22 22 1/2 23 23 1/2
HEM 16 17 18 19 20 21
SLEEVE LENGTH 13 1/2 14 14 1/4 14 1/2 14 3/4 15

 

Raglan Open Weave Sweater


XS S M L XL XXL
NECK WIDTH 7 1/4 7 1/2 7 3/4 8 8 3/8 8 3/4
SLEEVE LENGTH 25 1/8 25 1/2 25 7/8 26 1/4 26 3/4 27 1/4
CHEST WIDTH 18 3/4 19 3/4 20 3/4 21 3/4 21 3/4 23 1/4
HEM 17 1/4 18 1/4 19 1/4 20 1/4 21 3/4 23 1/4
FULL LENGTH 18 3/4 19 1/4 19 3/4 20 1/4 21 21 3/4

 

Ruffle Dress


XS S M L XL XXL
NECK WIDTH 6 1/4 6 1/2 6 3/4 7 7 1/4 7 1/2
SLEEVE LENGTH 6 1/2 6 7/8 7 1/4 7 5/8 8 1/8 8 5/8
CHEST WIDTH 18 3/8 19 3/8 20 3/8 21 3/8 22 7/8 24 3/8
HEM 23 1/4 24 1/4 25 1/4 26 1/4 27 3/4 29 1/2
FULL LENGTH 36 1/8 36 5/8 27 1/8 37 5/8 38 3/8 39 1/8

 

Ruffle Sweatshirt


XS S M L XL XXL
LENGTH 23 1/4 23 3/4 24 1/4 24 3/4 25 1/2 26 1/4
CHEST 20 1/4 21 1/4 22 1/4 23 1/4 24 3/4 26 1/4
SLEEVE 23 23 1/2 24 24 1/2 24 3/4 25
HEM 15 16 17 18 19 1/2 21

 

Ruffle Sweatshirt Vest


XS S M L XL XXL
CHEST 17 18 19 20 21 1/2 23
NECK OPENING 4 1/2 4 3/4 5 5 1/4 5 5/8 6
BODY LENGTH 22
22 1/2 23 23 1/2 24 1/4 25
HEM 15 16 17 18 19 1/2 21

 

Ruffle Tee


XS S M L XL XXL
NECK WIDTH 1/2 6 3/4 7 7 1/4 1/2 7 3/4
SLEEVE LENGTH 6 3/4 7 71/4 1/2 7 3/4 8
CHEST WIDTH 18 19 20 21 22 1/2 24
HEM 18 19 20 21 22 1/2 24
FULL LENGTH 23 1/2 24 24 1/2 25 25 3/4 26 1/2

 

Single Needle Shirt


XS S M L XL
Shoulder 16 1/2 17 18 18 1/2 19 1/2
Chest 19 1/2 20 1/2 22 23 24 1/2
Length 27 27 1/2 28 28 1/2 29

St. Martin Dress


XS S M L XL XXL
SLEEVE LENGTH 23 1/4 23 3/4 23 3/4 24 1/4 24 3/4 25
CHEST WIDTH 20 1/2 22 1/2 24 1/2 26 1/2 29 1/2 32 1/2
HEM 29 31 33 35 38 41
FULL LENGTH 34 3/4 35 1/2 36 1/4 37 38 39

 

St. Martin Pants


XS S M L XL
WAIST 13 1/8 14 1/8 15 1/8 16 1/8 17 5/8
HIP 19 20 21 22 23 1/2
RISE 12 1/2 13 13 1/2 14 14 3/4
INSEAM 26 1/2 26 1/2 26 1/2 26 1/2 26 1/2

St. Martin Shorts


XS S M L XL
WAISTBAND 11 3/4 12 3/4 13 3/4 14 3/4 15 3/4
RISE 12 3/8 12 7/8 13 3/8 13 7/8 14 3/8
HIP 20 3/4 21 3/4 22 3/4 23 3/4 25 1/4
INSEAM 3 1/8 3 1/8 3 1/8 3 1/8 3 7/8

 

St. Martin Shorts w/ Pockets


XS S M L XL XXL
WAISTBAND 11 1/2 12 1/2 13 1/2 14 1/2 16 17 1/2
RISE 12 1/4 12 3/4 13 1/4 13 3/4 14 1/2 15 1/4
HIP 21 1/4 22 1/4 23 1/4 24 1/4 25 3/4 27 1/4
INSEAM 3 1/4 3 1/4 3 1/4 3 1/4 3 1/4 3 1/4

St. Martin Top


XS S M L XL
NECK WIDTH 6 6 1/4 6 1/2 6 3/4 7 1/8
SLEEVE LENGTH 23 1/4 23 3/4 23 3/4 24 1/4 24 1/4
CHEST WIDTH 43 45 47 49 52
HEM 48 50 52 54 57
FULL LENGTH 25 1/4 25 3/4 26 1/4 26 3/4 27 1/2

 

Sweatpants


XS S M L XL XXL
WAISTBAND
11 1/2 12 1/2 13 1/2 14 1/2 15 1/2 16 1/2
RISE
11 11 1/2 12 12 1/2 13 13 1/2
HIP
19 20 21 22 23 24
INSEAM
28 28 28 28 28 28

 

Sweatshorts

XS S M L XL XXL
TOP WIDTH 17 18 19 20 21 1/2 23
BOTTOM WIDTH 20 21 22 23 24 1/2 26
INSEAM 1 5/8 1 5/8 1 5/8 1 5/8 2 3/8 2 5/8
FULL LENGTH 12 12 1/2 13 13 1/2 14 3/4 15 1/2

Sweatshirt


XS S M L XL XXL
CHEST 20 1/4 21 1/4 22 1/4 23 1/4 24 1/4 25 1/4
NECK OPENING 1/2 7 3/4 8 8 1/4 1/2 8 3/4
BODY LENGTH 24 1/4 24 3/4 25 1/4 25 3/4 26 1/4 26 3/4
HEM
16 1/4 17 1/4 18 1/4 19 1/4 20 1/4 21 1/4
SLEEVE LENGTH 26 3/4 27 1/4 27 1/4 28 1/4 28 3/4 29 1/4

 

Suzie Shirt


XS S M L XL XXL
Shoulder 15 1/2 16
16 1/2
17
17 3/4
18 1/2
Chest 19 1/2
20 1/2 21 1/2 22 1/2
24 25 1/2
Length 27 1/4  27 3/4
28 1/4 28 3/4
29 1/2 30 1/4

 

Timothé


XS/S M/L XL/XXL
TOTAL LENGTH 21 1/2 22 1/2 23 1/2
CHEST 43 1/2 46 1/2 52
SWEEP 44 1/2 47 1/2 53
NECK OPENING 6 1/2 7 7 1/2

Shopping Online

How do I track my order?

For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking information. If using Shop Pay, you can also download the Shop Pay app to track your order.

What credit cards does Clare V. accept?

Visa, Mastercard, American Express, Discover, and JCB credit cards.

Additionally, we offer Shop Pay, PayPal, Amazon Pay, Apple Pay and Shop Pay Installments (in partnership with Affirm). 

Additional payments methods may differ for international customers based upon what methods are available locally.

How do I sign up for Shop Pay Installments?

1. Add items to your cart

2. Check out with Shop Pay

3. Choose to pay in 4 installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your debit/credit card saved on Shop Pay every 2 weeks. You’ll receive an email reminder before each payment to keep you in the know.

Quick approval.

Easy payments (credit or debit cards).

Split your purchase into 4 easy payments.

What’s more—when you check out with Shop Pay, the delivery emissions from your order are automatically offset for free.

No hidden fees.

0% interest payments with no surprises.

Who do I contact if I have questions about Shop Pay or Shop Pay Installments?

For questions about payments through Shop Pay Installments, please contact Affirm Support at shop.affirm.com/help.

For questions about Shop Pay or the Shop App, please contact Shopify Support at shop.app/help.

Do I have to be registered for Shop Pay in order to access Shop Pay Installments?

Shop Pay Installments will be available to both existing and new Shop Pay users. If you are not yet registered for Shop Pay, you will be presented with the option to register in checkout and your details will be saved for future purchases.

What about partial orders?

If you order several items, we ship in-stock items immediately, and ship outstanding items as soon as they are complete.

Can I order by phone?

We are happy to take your order by phone. Please call our Customer Care Monday – Friday from 9AM – 5PM PST at 866-745-2241.

Can I use a discount code on sale items?

No, discount codes are not valid on sale merchandise.  

Which states do you charge tax for?

Clare V. charges sales tax on orders shipped to the state of California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin.

A special note to those ordering a gift

If you are ordering an item as a gift, please be sure to include the original invoice with the gift. Pricing is not visible on our invoices. 

Why should I register for an account?

Registering on CLAREV.com will make your next purchase from us even faster and easier! All it takes is your email address and a password that only you can access.

How do I register for an account?

New accounts can be created during the checkout process.

I forgot my password.

Click on LOGIN in the top right corner and then click 'Forgot password'.

Privacy Policy

 

Clare V. is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it—this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also provides your choices and rights regarding this data, so please read it carefully to be fully informed.

WHAT INFORMATION WE COLLECT AND WHY

When you shop online with Clare V., we collect your data in a variety of ways, including when you choose to share it with us.

When you purchase at a Clare V. store, we may ask you for the following information to contact you about your purchase or send you a receipt via email. You have the option to agree with or deny sharing this information with us.

Email address

Name

Shipping Address

Phone number

When you purchase on ClareV.com, we will ask for the following information. This information is necessary to collect payment, process & ship your order, and to communicate order status.

Email address

Name

Shipping & Billing Address

Phone number

Payment details

You have the option during checkout to create an account with ClareV.com. If you choose to create an account, we will create a profile containing your order history & stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

Name

Email

Birthday (MM/DD) to receive an annual birthday offer from us

Local Store Preference for localized store updates

Preferred Topics

You can choose to stop receiving Clare V. emails at any time, by clicking “unsubscribe” at the bottom of any Clare V. marketing email.

When you contact our Customer Care team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

When you visit ClareV.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products and services provided.

IP address

Your browser type

Your operation system

Your browse behavior on our website, such as product pages visited

Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. You can view our ‘cookie’ policy for more details on this topic.

USING INFORMATION ABOUT YOU

We use your contact information for analytical and marketing purposes, such as:

Confirming and tracking your order, subscription, or registration;

Analyzing preferences, trends, and statistics;

Informing you of our new products, services, and offers; and

Providing you with other information from and about Clare V.

We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

ADS ON OTHER SITES

If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may share your data within the Clare V. company. We may also share it with others who help us serve you. Because we work with Shopify, we will share your data with Shopify and some supporting companies to help us process data, host our digital channels, process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.

Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.

HOW WE GET YOUR CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent via a checkbox to opt into our marketing list, which you can uncheck if you wish to opt out.

AGE OF CONSENT 

By using this site and/or by accepting our policies, you represent that you are above the age of 16. If you are below the age of 16, then a parent or legal guardian must consent on your behalf. If we learn that we have collection any data for someone aged under 16, then we will delete it.

WITHDRAW CONSENT 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by visiting the Opt Out page.

You can also request that we correct your data or delete all or some of it by contacting us at info@clarev.com or mailing us at: 

3012 Worthen Ave., Los Angeles California US 90039

CALIFORNIA RESIDENTS 

If you are a California resident and have provided us with your Personal Information, you may ask us to refrain from sharing your Personal Information with third parties, including our affiliates if they are separate legal entities, for direct marketing purposes. Please tell us your preference by email info@clarev.com 

You have the right to opt out, which is the right to, at any time, direct Clare V. not to sell your information to third parties. Visit our Opt Out page to Opt Out;

Your information may be sold to third parties or affiliates for marketing purposes;

If you direct Clare V. not to sell your information, then we are prohibited from selling that information unless you later expressly authorize the sale of your personal information;

Clare V. may not sell the personal information of minors without (1) the minor’s prior consent if the child is aged 13-16, or (b) the minor child’s parent’s consent if the child is less than 13.

DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT: 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Shop Pay Installments Privacy and Data Security

Affirm will service the installments loans for customers who pay using Shop Pay Installments.

Affirm will send notifications to these customers related to their post-purchase payments.

Shop Pay Installments is offered in partnership with Affirm and together, they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay Installments, visit this page

Shop Pay Privacy and Data Security

Shop Pay is offered by Shopify and they are responsible for ensuring the security of your personal information. To learn more about privacy and data security for Shop Pay, visit this page to view Shopify’s privacy policy. 

THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We do share customer information with third party marketing partners for commercial purposes, but only for customers who have opted into receiving communication from us. We also receive data from third parties, such as Oracle, in order to share information out to our customers, such as our seasonal catalog.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SHOPIFY DISCLOSURES TO THIRD PARTIES

Shopify will never independently sell personal data for commercial purposes. However, Shopify does disclose personal data to third parties or allow third parties to access personal data to help provide services—for example, to:

Store platform data

Operate the forums and other portions of Shopify's website

Respond to and manage support inquiries

Additionally, Shopify may provide personal data, where permitted to prevent, investigate, or respond to:

Potential fraud

Illegal conduct

Physical threats

Violations of any agreements with Shopify

Shopify also provides information to third parties when legally required to do so. Where Shopify believes it is legally required to provide information, and not legally prohibited from disclosing the existence of the legal order, it will notify the data subject and give the data subject a chance to seek a protective order.

LINKS ON OUR SITE 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

PROTECTING YOUR DATA 

Shopify is our data processing partner. To protect your personal information, Shopify takes reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. For more information, you can view the Shopify Privacy Policy.

To keep your data safe, we ask you to pick a password when you create an account. You should avoid using the same password across sites or sharing your password information with anyone. Doing so makes your data vulnerable, and it’s very hard for us to protect you from another person’s breach.

Also, please note that Clare V. will never ask for your password, so if you receive anything suspicious from someone pretending to be us, don’t give them your information.

COOKIES 

‘Cookies’ are small text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.

Cookies do not store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. For example, they help us identify errors, suggest related products you may like when browsing and allow you to connect with social media sites such as Facebook, Twitter and Pinterest. We do use other "third party" cookies who may also set cookies during your visit to be used for retargeting purposes. You always have the option of disabling cookies, but your browsing experience will be compromised. Cookies also do not cause harm to your computer. To see more detail, view our Cookie Policy page at https://www.clarev.com/pages/customer-service-faq-cookie-policy.

YOUR RIGHTS

You have the right to control your data and we know you want the ability to do so. We serve customers all over the world which means data privacy laws can differ in certain countries.

You can request that we correct your data or delete all or some of it

You can request a copy of your data or info about what we collect, why & who we share it with

You can request to transfer data you gave us to other companies

You can request that we stop using some data

You can request that we stop sending you marketing

You can make a complaint to a local data protection authority

Clare V. will defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please contact us at info@clarev.com.

You can Opt Out of communication from Clare V. at any time by visiting the Opt Out page.

You can also request that we correct your data or delete all or some of it by contacting us at info@clarev.com or mailing us at:

Clare V.

Privacy Compliance Officer

3012 Worthen Ave., Los Angeles California US 90039 

CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was July 6, 2020.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@clarev.com or by mail at:

Clare V. 

Privacy Compliance Officer 

3012 Worthen Ave., Los Angeles California US 90039 

Contact Us

CUSTOMER SERVICE

(t)866-745-2241
info@clarev.com
Monday-Friday
9AM-6PM PST 

WHOLESALE INQUIRIES

findings showroom
East Coast: Emily Mershon Costa emily@findingsinc.com
West Coast: Esther Kim esther@findingsinc.com
Europe, Middle East, Russia, & the UK: Raffaella Re raffaella@findingsinc.com
(t)213-622-0717

PRESS INQUIRES

press@clarev.com
(t) 212-277-3886

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